General Terms and Conditions (GTC)

1. Scope and definitions

(1) These General Terms and Conditions (GTC) apply to all contracts between STAGE X TUNING EXECUTIVE LTD, Exegerseos Street No. 14, Lighthouse Villa No. 7, Pervolia, 7560 Larnaca, Cyprus (“we” or “us”) and consumers, in the version valid at the time of the order.

(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

2. Formation of the contract and storage of the contract text

(1) The display of products in our online shop at https://www.stage-x-tuning.de does not constitute a legally binding offer, but a non-binding invitation for the customer to submit an offer.

(2) By submitting the order, the consumer makes a binding offer to enter into a purchase contract.

(3) We accept the offer by express declaration (e.g. by email), in text form, or by dispatching the goods within seven days. If no acceptance is given within this period, the offer is deemed rejected.

(4) The ordering process in the online shop involves the following steps:a) selecting the goodsb) reviewing the basketc) entering customer detailsd) choosing the payment methode) checking and, where necessary, correcting the entriesf) submitting the order bindingly via the “Order with obligation to pay” button

(5) The contract text is not stored permanently. After placing the order, the customer receives an order confirmation by email containing the contract details and these GTC. The GTC can be viewed at any time at https://www.stage-x-tuning.de/gtc.

3. Prices, shipping costs and payment terms

(1) The prices stated include statutory VAT (where applicable) and all other price components. Shipping costs are shown separately.

(2) Payment can be made by advance payment, cash on delivery, direct debit, PayPal or credit card (Visa, Mastercard, American Express).

(3) For advance payment, the amount is due immediately on conclusion of the contract. For cash on delivery, the amount is due on handover of the goods.

4. Delivery

(1) Unless otherwise stated, dispatch takes place within 3 working days of receipt of payment. For other payment methods, the delivery period begins on the day after the contract is concluded.

(2) If the end of the delivery period falls on a Saturday, Sunday or public holiday, the period ends on the next working day.

(3) When goods are dispatched, the risk of accidental loss passes to the customer only on handover of the goods.

5. Retention of title

The goods remain our property until payment has been made in full.

6. Consumers’ right of withdrawal

Consumers have a right of withdrawal as set out below.

Withdrawal notice: You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal period: 14 days from the day the contract is concluded.

Send your withdrawal declaration to: STAGE X TUNING EXECUTIVE LTD, Exegerseos Street No. 14, Lighthouse Villa No. 7, Pervolia, 7560 Larnaca, Cyprus. Email: anfragen@stage-x-tuning.de

You may use the model withdrawal form, although this is not mandatory.

Consequences of withdrawal: In the event of withdrawal, we will refund all payments, including standard shipping costs, within 14 days of receiving your withdrawal declaration. Refunds are made using the same means of payment.

If a service begins during the withdrawal period: If performance of the service begins during the withdrawal period, proportionate compensation for the value already provided is payable.

Financed contracts: Where the purchase is financed, you are also no longer bound by the loan agreement, provided the two form a single economic unit.

7. Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it — e.g. by email.)

To: STAGE X TUNING EXECUTIVE LTD, Exegerseos Street No. 14, Lighthouse Villa No. 7, 7560 Pervolia, Larnaca, CyprusEmail: anfragen@stage-x-tuning.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):Ordered on (*) / received on (*):Name of consumer(s):Address of consumer(s):Signature of consumer(s) (only when notified on paper):Date:(*) Delete as applicable.

Note: You can also complete this form electronically and send it to us by email at the address above. A signature is not required when sending by email.

8. Warranty

The liability exclusions set out below apply.

9. Contract language

The contract language is English.

10. Customer service

Our customer service is available Monday to Saturday, 08:30–18:30: Phone: +49 800 3441114 Email: anfragen@stage-x-tuning.com.cy

No service is available on public holidays or during company holidays.

Additional terms for services and liability

(1) Our services, in particular software optimisation (e.g. chip tuning), can lead to damage to the vehicle. We work carefully, but accept no liability for any resulting damage — especially where it is attributable to existing weaknesses in the vehicle or to tampering by third parties.

(2) Damage caused by transport companies is the sole responsibility of those transport companies, even where they were commissioned by us. The customer is obliged to monitor the transport.

(3) Complications in carrying out our service — for example due to locked data states or incompatibilities — may delay completion. There is no entitlement to a replacement vehicle or to compensation for loss of use.

(4) There is no entitlement to a mobile service. In certain cases, the customer is required to visit a workshop.

(5) Services such as CVN matching and VMAX removal are offered free of charge. Where they cannot be carried out, there is no entitlement to rectification.

(6) If we suspect or establish that prior work has been carried out by third parties, we reserve the right to stop the job and to charge for the work already performed.

(7) Release from liability: The customer accepts that faults outside our control are their responsibility. No claim for a refund or replacement arises. Evidence is preserved by means of logs and screenshots.

(8) Damage to the engine, gearbox or other components, as well as any legal consequences (e.g. loss of type approval, etc), are the customer’s responsibility. We accept no liability for these.

(9) A warranty is optionally available through an external partner, but is not available for all vehicles. In the case of engine conversions in particular, the customer waives any warranty or damages claim.

(10) Our performance figures apply only to vehicles in technically sound condition. Deviations caused by prior damage, wear or similar are the customer’s responsibility.